SHIPPING INFORMATION

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Welcome to JULIA CANO Interior Design Store here is our shipping information to help you understand our shipping policies:

1. Shipping Destinations:

• We offer shipping to addresses within Mexico. If your state is not listed during checkout, please contact our customer service team for assistance.

2. Shipping Methods:

• We offer various shipping methods, including standard shipping and expedited shipping, depending on your location and the products ordered.

3. Shipping Fees:

• Shipping fees are calculated based on the weight, dimensions, and destination of your order. You can view the shipping fees during the checkout process before making your purchase.

4. Estimated Delivery Times:

• Delivery times vary depending on your location, shipping method selected, and the availability of the products in your order. Estimated delivery times will be provided to you during the checkout process.

5. Order Processing Time:

• Orders are typically processed and shipped within 2 to 3 business days from the date of purchase, excluding weekends and holidays. However, processing times may vary during peak seasons or promotional periods.

6. Tracking Your Order:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery online.

7. Delivery Attempts:

• Our shipping carriers will attempt to deliver your order to the provided shipping address. If you are not available to receive the delivery, the carrier may leave a delivery notification with further instructions for rescheduling delivery or picking up your package from a local facility.

8. International Shipping:

• For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping fees.

9. Shipping Restrictions:

• Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you if any restrictions apply to your order during the checkout process.

10. Shipping Damage or Loss:

• In the rare event that your order arrives damaged or is lost in transit, please contact our customer service team immediately for assistance. We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.

If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer service team at shop@juliacano.com

Thank you for shopping with us!

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